Refund Policy

1. Introduction

This Refund Policy applies to fees paid to PSBU International (Pvt) Ltd for programmes and services that it facilitates or coordinates, including registration, tuition, examination, assessment, certification, and administrative fees.

This policy should be read together with our Terms & Conditions and any programme-specific, institutional, or awarding-body conditions that apply to your programme.

2. Requesting a Refund

1. You may request a refund within 7 days of the date of payment.
2. To be eligible, you must not have attended classes, accessed learning materials or the learning platform, or submitted any assessment for the programme.
3. Refund requests must be made in writing to info@psbuinternational.com.
4. Your request should include:
   • Your full name.
   • Your application or student reference number.
   • The programme name and intake.
   • The payment date and amount.
   • Proof of payment.
   • The reason for your request.

3. Refund Decisions

Once we receive and review your request, we will notify you whether your refund has been approved.

If your refund is approved, we will refund the payment to your original payment method.

The refund amount will not include non-refundable fees (see Section 5) or bank and transfer charges (see Section 7).

4. Programme Transfers and Deferments

If you would like to transfer to a different programme, intake, or study mode instead of receiving a refund, please contact us within 7 days of the date of payment. We will explain how to proceed with the transfer.

Transfers and deferments depend on programme availability, eligibility requirements, and the rules of the relevant academic partner or awarding body. Any difference in fees will be confirmed before the transfer is completed.

5. Non-Refundable Fees

The following fees are non-refundable:

• Registration and application fees.
• Examination, assessment, and awarding-body fees once they have been paid to the relevant university or awarding body.
• Certification and graduation fees once processing has started.
• Fees for learning materials or digital resources once access has been provided.
• Fees for consultancy, advisory, or administrative services that have already been delivered.

6. Programme Cancellation by PSBU International

If PSBU International postpones or cancels a programme or intake, we will contact you as soon as possible. Depending on your preference and programme availability, you may choose:

• A transfer to another intake.
• A transfer to another programme.
• Credit toward future study.
• A refund under this policy.

The 7-day time limit in Section 2 does not apply to programmes cancelled by PSBU International.

7. Bank and Transfer Charges

You are responsible for any bank, currency conversion, or payment provider charges on your refund, unless the refund is due to our error (for example, a duplicate or incorrect charge, or a programme cancelled by PSBU International). In those cases, we will cover these charges.

8. Processing Time

Approved refunds, transfers, and deferments will be processed within 14 business days of approval.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact our student support team. We are here to help.

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